I contacted Swans for the sale of my property as I was considering estate agents, I know that Swans have kept in touch after my purchase 5 years ago, I have received Christmas cards since I had bought the property, also I got a leaflet through the post detailing that Swans had recently won awards for customer service.
I was kept up to date with viewings and so on, and glad that the property was placed on the main websites. I was also kept informed very well of marketing activity, received emails on feedback from viewings.
Swans recommended Woodford Stauffer solicitors – I found them really good, easy to contact and get responses from, and very helpful.
I found your service to be very friendly and professional, and felt that it was easy to contact Swans and speak to someone if I needed to, really good customer service and happy to deal with you.
I I found the marketing service very good and was updated weekly, which was useful. The team were helpful and supportive and gave me advice as needed. Very friendly team that gave me a feeling of a personal service. Would definitely use them again and recommend them.
We instructed Swans to sell our house as we noticed several of your sold boards in the area, including two doors away. As soon as we gave the go ahead everything was actioned quickly and smoothly. We received regular phone calls and emails so were kept up-to-date. Everyone we spoke to at Woodford Stauffer's, the recommended solicitors, was friendly and helpful and they talked us through any queries we had. We found everyone in your company friendly and helpful. Andrew in particular went the extra mile helping us to understand the paperwork etc. It was nice not feeling pressured into rushing into things when our first purchase failed. Many Thanks Jill
5 stars well deserved for their service in selling my property. Andrew, Graham, Clayton and Debbie for all their assistance throughout the last few weeks. Keeping me updated regularly and offering advice along the way for a first time seller. Would highly recommend for anyone selling or buying.
I called Swans Initially to get a valuation from a new local estate agent a couple of years ago. We called back for a new valuation because of how friendly and helpful Graham was and both Graham and Andy’s knowledge and experience in the area. I found Swans marketing services very good and very easy to deal with and was kept informed very regularly, all contact was very open and honest.
I would definitely use Swans again, you were very helpful, honest and knowledgeable. Andy kept me updated the whole way through the process. Clayton and Graham were always ready to give advice and make sure everything went through as smoothly as possible. Harvinder at Martin Kaye Solicitors was amazing. So friendly, helpful, patient and efficient.
I can’t recommend Swans highly enough and would definitely happily buy or sell through Swans.
I contacted Swans as they were local and independent and found their service excellent. I would definitely use them again and would like to thank them for all the help and chasing they did..
We found the negotiation process fair, honest and we were kept informed throughout the negotiation process. The purchase was wrapped up professionally and efficiently and we liked your honest and polite approach, which is rare to find when looking for a property. Thank you! We are very grateful for your work and want to say a heartfelt thank you for your guidance throughout this process.
We viewed a property with Clayton which is what prompted us to put ours on the market and you were the first people to value ours.
We found the marketing services good, feels a bit like a family. The agents who sold us the property we purchased, perhaps look slicker but honestly it was off putting – it felt like you have the balance right of pro-actively selling a property and annoying people into submission. I can’t say the same about our sellers agents…
We were kept very well informed, lots of regular contact with Clayton, Graham, Andy and Debbie. Plenty of viewings and your selling strategy with
pricing felt in line with ours. We were very happy with the service you offered and would definitely use Swans again and would recommend you.
We had a great experience with Andy and Clayton. Their communication and keeping us up-to-date was fantastic. Clayton’s enthusiasm was evident all the way through the purchase process. He made the whole experience stress free which we appreciate.
Thank you so much for your advice along the way which was priceless and I would strongly recommend you to everyone.
Service and communication was excellent, can't see how there could be any improvement. The best local estate agent in the country by a mile and Swans certainly go the extra mile for their clients.
We liked the low key way the sale was handled. There was no pressure as in 'hard sell tactics', however whilst Swans were low key, they were effective and informative. Very happy with their input and approach,
Andy was very good in keeping us informed and was reassuring every step of the way. Very happy and satisfied with the whole process. Andy and the team did a great job from start to finish and we felt safe with them through it all. Would definitely recommend.
I found the negotiation process very productive and was kept very well informed. I would use Swans again as had a very good service all round. Thank you.
We were recommended to Swans by a neighbour and were kept up-to-date on progress. Would definitely use them again. Thank you for all your help and support to all staff members.
Swans were very helpful in following up the sale and were quick with the feedback. Difficult vendor, but Clayton dealt with it really well. I would definitely use Swans again.
We had trust in your agency and found you very professional and are very happy with all you have done to help us move.
I called Swans as we were very satisfied with previous service in 2016 from Andy in connection with my late mother's property. We were kept well informed at all times . Swans have a good balance between being focused and building good relations with customers. We have been pleased and assured by their assistance in negotiating what can be a stressfui process.
Dear Andy, Debbie & Team, thank you so much for helping me to find a property. Thank you again for all your efforts.
I was kept very well informed. Andy was always updating me and as it was my first time buying a property he talked me through each stage. The service was great and everyone I spoke to was reassuring, even when there was a hiccup Andy did his best to help. I will definitely recommend Swans to everyone I know.
To Andy, Graham, Clayton & Debbie, thank you all for your help you lovely helpful people.
We found the negotiation process great and would like to thank you for your help and assistance.
A huge thank you for getting me through my house sale. You were all absolute stars (especially when I got stressed!!) Life is good for the first time in a long time. Love & best wishes, Diane
I called Swans as I had had a bad experience with another Estate Agent. I found Swans marketing services excellent. Great service provided by Andy and Graham.
To Andrew, Graham, Debbie & Lily,
We would like to thank you for the marketing and selling of our mum's bungalow.
Your professionalism and friendly client service you provided has been appreciated. This has been a very emotional time for Julia, myself and our family.
We hope the new owners will be as happy living there as our mum and dad were.
I have known Andy for 18 plus years. He previously sold another property for me. Their service was excellent, very friendly and they make you feel more than just a client.
I just wanted to say a massive thank you to yourself, Graham and the team for the superb service you all provided from start to finish. I certainly would not hesitate to recommend you to anyone.
Andy's professional, yet personal approach was impressive. I was kept informed every step of the way and have already recommended you to several people. I do not feel there are any areas of your service which could be improved, it is already perfect. Very smart shop front, friendly and helpful agents, extremely understanding of personal situations.
The negotiation process with Swans was very smooth and would definitely use Swans again. We were very pleased with the helpful staff at Swans, they were always polite and kept us updated of any changes or problems. I would highly recommend Swans as your preferred estate agent. 10/10
Swans recommended us this property and both Andy and Graham are very skilled and experienced. I will definitely recommend Swans to everyone and would use them again.
I am almost 84 and have been in my house for over 60 years, but Andrew, Graham and Co assured me they would help me all the way through the sale process from start to finish like filling in vast amounts of paperwork and generally going above and beyond the call of duty.
I can't thank you enough for all your help. We had a hiccup at first with the solicitors, but 'Superman' Andrew, came to the rescue and sorted them out. I would absolutely recommend Swans and would advise the Queen to use Swans if she was selling. I used Swans as I wanted to instruct a small family run company and the service was excellent.
We found Andy's negotiation skills excellent, without him it would not have been possible.
I had a very smooth purchase. Andy was very helpful during the process and kept me updated at every stage. His recommended solicitors were very helpful, Graham and Debbie were also very helpful and I will recommend Swans to all my friends
I would definitely use Swans again and do not feel that there are any areas in which their services could be improved. They provided everything you would expect. All services were prompt, polite, helpful and efficient. No delays! Excellent updates, prompt and very reassuring. I felt that I was always at the forefront of the staffs concerns and was always kept well informed throughout the process. A very safe pair of hands and excellent guidance.
To Andy and The Team,
Thank you for all of your help and support during my house sale. Please accept the small token gifts as a sign of my appreciation. Thanks again and I wish you all the very best for the future.
I instructed Swans to sell my property as I liked the look of the office and the staff. I was kept extremely well informed through the marketing and would definitely recommend you, You were extremely helpful and kind and did everything you could do to assist at what is always a stressful time. The staff were pleasant at all levels, especially Andy who assisted us over and above the call of duty.
The Swans Team were very helpful and provided all the information that I needed. I found the negotiaton very easy and quick. An amazing team!
To Andrew, Graham & staff at Swans,
Thank you for successfully completing the sale of my property in Ashford. Your help made it a great deal easier than I had anticipated. You were all friendly and very efficient.
To all the staff and management,
Thank you all very much for what you have done for us Very much appreciated. You were all very friendly and helpful. Hope we were not too much trouble. Miss you all and will phone soon.
Love from Mary, Jo & Ed
Swans kept us very well informed and we would like to thank you for your understanding and sensitivity during the sale of this property.
I found Swans marketing services excellent. We were kept very well informed on every aspect of the sale and would definitely recommend them. There are no areas that could be improved everything was absolutely first class. The house sale took rather longer than expected, but although it was very stressful, Swans did everything they could to make the transaction as smooth as possible with 101% customer satisfaction
Just a little note to say thank you so much for the tremendous hard work you guys did for me in getting the house of my dreams.
I'll pop by and say hello now I'm a local.
All the best
This property was recommended by Debbie at Swans when I went in to register my details and interest in purchasing a property.
We found the negotiation process quick, the offer was accepted the next day, the offer was put forward as we wanted.
We were kept very well informed, the team all knew about our property purchase so it wasn't a case of chasing one person.
We would definitely use Swans again and of course recommend them ..
We were happy with the service swans provided us with. We used a solicitor recommended to us by Swans, we were happy with the service being no fee if
no completion and happy with the fees. Overall happy with the service and would recommend Martin Kaye Solicitors.
Overall we are pleased with the service, the whole team were very helpful.
We found Swans marketing advice amazing. The advice given was extremely helpful.
We were kept informed of the marketing activity much more than expected. Swans are a family business and are available by phone or home visit.
We felt we were well looked after by every member.
Swans kept us informed every step of the way. We found them very knowledgeable. We were 100% satisfied with all the help and advice given by Swans.
Dear Andy, Graham & Debbie
We just wanted to express our huge thanks for all of your kind, helpful and honest support through the purchase of our property. You all worked extremely hard for us and we are so happy to finally be in our first home.
We hope you enjoy the treats and wish you continued success as Ashford's best estate agency.
Rachel & Malcolm
We found Swans marketing services excellent, faultless and were kept very well informed. We would definitely use Swans again and recommend them to friends and family.
Having been disappointed with the services provided by other local Estate Agents over the past twenty years, our experience with Swans was truly exceptional. We found them efficient, honest, open and polite at all times.
Dear Andrew, Graham and Debbie
I just wanted to say how much we appreciated all the efforts you made on our behalf in regards to both sale and purchase.
I would like to thank you for your excellent service, patience and determination to find us a new home. The circumstances were not easy but you've made it.
I would highly recommend your services to anyone.
Best of luck!
Anna and Slawek
Andy, I can't thank you enough for all your support - in this case truly beyond the call of duty. You are so accommodating.
Communications from Andrew Herring were clear and prompt at all times. It is unlikely that we will be needing the services of an estate agent again for quite some time, however, if we did, we would certainly use Swans.
We are very pleased with the overall service received both from Swans and the removals company they recommended (Lock 24)
I completed on 30 June and am now moved into my property. The professionalism of Andy and his team was most gratefully received and reassuring at the same time. I can't recommend them highly enough for their tenacity through some very terse moments! Andy drove me to my solicitor to expedite the last process of exchange. I will never forget that! Andy has been excellent throughout a very stressful period. I totally appreciate his professionalism.
Thanks again for everything
I found the negotiation process very quick and efficient and was kept very informed all through the process. I do not feel there at any areas which need improving and would use Swans again and of course recommend you to others. I was extremely pleased with how I was kept in the loop throughout and how any questions were responded to quickly and also how Graham went above and beyond with meeting me at the property on numerous occasions.
Thank you so much for all the help you gave us over and above the norm and going that extra mile in the process of selling our house. Also the extra friendly service you gave made it a nicer experience.
We sold our previous property with Swans Estate agents and received 1st class customer service. Now selling up again through same estate agents like before excellent service Graham Aldred always kept us updated with the whole process and sold our property quickly and professionally Will recommend to anybody wanting professional well organised estate agent.
We recently completed our property purchase with Swans. Being the initial estate agents we originally met when we first visited the Ashford area, Andy, Graham and Debbie managed the process with extreme professionalism. Everyone at Swan's kept in regular contact with us, and particularly up to date with progress on all parts of the chain. Their experience, composure and fair nature played a key part in negotiations during some real pressure points. We would highly recommend Swan's to anyone looking for a traditional, and long-standing professional estate agent.
I called Swans as my brother sold his current house through them. I liked the idea of an open house and think we could have sold the house 2 or 3 times over. I will definitely be recommending you.
We saw the house through Rightmove - It was relatively smooth and every part of the process was made clear to us. We were regularly updated by all at Swans and would recommend you.
We just wanted to express our immense appreciation for your time to meet ourselves and the vendor on Saturday morning. Your kind advice and assistance with the more complex questions and details really impressed us and we thank you for putting us at ease and any help required with solicitor chase up.
We have been highly satisfied with the service we have received from yourself and Graham so far. It has been so nice to work with an estate agency that cares more for its customers above anything else - a rarity these days :)
We look forward to meeting you and thank you once again.
The viewings were always well managed. The recommended solicitors were excellent. We were kept informed and would definitely recommend Swans.
Swans did an excellent job, I was keep up-to-date. They were very professional and courteous. Thank you Swans.
As far as we are concerned you have achieved 100%. Everyone in your team were very helpful and prompt, especially Mr Andrew Herring.
I found Swans marketing services excellent, presentation, description and photos. I was kept very well informed through the whole of the selling journey, including highs and lows!. The solicitors you recommended in Farnborough were very good and informative. I live in France and I had three days to clear the bungalow ready for sale . I chose Swans because Graham arrived on time, was efficient, explained about the company and the fess in a clear way. He was the best of the three agents without a doubt who valued my property. He also called in from time to time to check the property during the winter as it was empty.
This email is particularly for Graham and Andy, but also applies to each member of staff I've had contact with at Swans. I wanted to say a massive thank you regarding the sale of the property. I know it wasn't the most straight forward of sales but I really appreciated the extra effort and numerous calls that were made so that the sale went through (eventually). I would not hesitate to use you again in the future or recommend you to other people.
I should add that even when myself and my partner were looking at properties and were shown round we were equally impressed. No other agent that we went with had the same friendliness or professionalism.
Once again, many thanks,
We called you as you were highly recommended to us. We found your marketing service great and would definitely use you again. We cannot thank you enough for all your hard work.
Swans were definitely the most professional and efficient estate agent of the three we visited. Courteous and friendly staff. We found Swans marketing services excellent and was kept very well informed throughout the transaction.
Swans sold my house in Gresham Road, Staines and I am 100% satisfied with them. They are knowledgeable and experienced. They give honest advice and are straight talking. The regular updates were very reassuring in what can be a very stressful process. I have already recommended Swans,
A question on your questionnaire -
DO YOU FEEL THAT THERE ARE ANY AREAS IN WHICH OUR SERVICES COULD BE IMPROVED?
and the answer is NO!!
We found the negotiation process amazing and we were always kept very well informed. Swans were very helpful and we would definitely recommend them..
Swans worked with the sellers and us to get the best for both parties and a happy outcome. The team at Swans were excellent communicators and we would definitely use Swans if we were to move again.
Our agents were not keeping us informed about problems in the chain which Swans uncovered and fully supported. Every phone call was treated as important and no 'chasing' had to be done on our part. It was a very professional agency and we wished we had used you in the sale of our own property!
Hi Andrew and team
I know I have thanked you already, but I really just want to say I think you and your team exceeded our expectations. You guys were always so helpful and nothing was ever too much trouble. There was times when the whole process of selling the family home was just extremely upsetting and I have to thank you Andrew for your compassion and experience to swiftly deal with the situation. I highly recommend you guys and I do not think you could of done any more.
Kind regards Steve and Lorraine
We called Swans as we locally recognised the name on sales boards around Ashford and found the marketing services very good. We were kept very well informed, the house did not take long to sell and would most definitely recommend to everyone we know.
We used Baneberry finance which was recommended by yourselves and Matt Mustoe and Julian Satori were very helpful when making the offer on the property and very knowledgeable in their field.
We would like to say thank you to Andy and team for helping to sell our house from helping to advertise all the way through to exchange which has not been an easy process due to many factors. It was never an issue if someone was not in the office, as all of the team were aware of the situation at any given moment and everyone is just as professional. Andy was a professional at all times and was respectful of the delicate relationship with the vendors estate agents and of the challenges faced with our buyers solicitor.
I found the negotiation process extremely swift and helpful and was kept very well informed and would 100% recommend them. Starting from putting an offer down until completion which is due to happen tomorrow, Swans have been in contact constantly, either a service update provided or if it is requested they have been on the case. Getting a response from offer I made a day ago was extremely satisfactory, and was communicated within no time to the seller, unlike most estate agents out there, on acceptance of offer we had sales agreement. They were reliable and presented themselves as one stop shop for all our requirements. Not only that getting a nice Christmas and new year's greetings in the post was a gesture most appreciated. 08/01/19
We bought and sold through Swans and found the negotiation process smooth and quick and always felt Swans were acting in both our interests. We were kept really well informed and always knew where we were. We would definitely use Swans again and of course recommend them to everyone. Thanks again to Andy, Debbie & Graham for helping us buy our dream house. as painlessly as possible.